Policies, Terms & Conditions
Card confirmation
$85
Valid card details must be added and securely stored on your client profile to confirm your appointment. No upfront deposit is required however cancellation and no-show policies still apply.
Cancellations & reschedules
$85
You can cancel or reschedule your appointment free of charge up to 72 hours before your scheduled appointment time. Cancellations or reschedules made within 72 hours of your scheduled appointment time will incur a fee equal to 50% of your total appointment cost. This fee is non-refundable, non-transferable, and final.
I understand unforeseen situations can happen. If you are unwell or experiencing an emergency that prevents you from attending your appointment, please reach out as soon as possible. The cancellation fee may be waived on a case-by-case basis at my discretion.
No shows
$85
If you fail to attend your confirmed appointment without providing notice, a no-show fee equal to 100% of your total appointment cost will apply. This fee must be paid in full before another appointment can be booked.
I understand that unforeseen situations can happen. If you experience an emergency that prevents you from attending your appointment, please reach out as soon as possible. The no-show fee may be waived on a case-by-case basis at my discretion.
Age requirements
You must be 18 or older for any cosmetic tattooing services.
For all other brow and lash services, the minimum age is 16.
Younger clients may be seen with parental consent and a parent or guardian present for the first visit.
Respect
Racist, misogynistic, homophobic, transphobic, ableist, or otherwise discriminatory language or behaviour will not be tolerated.
You are expected to treat me, my identity, and my space with respect, and I will always treat you with the same kindness, care, and respect.
Consent & comfort
These are personal appearance services that involve close physical contact. My priority is to ensure you feel safe, comfortable, and respected throughout your appointment, and I’ll check in with you regularly during your treatment.
If at any point you feel uncomfortable with a particular touch, position, or part of the process, please feel comfortable speaking up. You can always ask questions, request a change, pause, or stop the treatment at any time. Your boundaries will always be listened to and respected without question.
Confidentiality
All client notes, records, and information shared during your treatment or in communication with me will be kept strictly confidential and handled with care.
Content & marketing
Photos and videos may be taken during or after your appointment to document your results, track your progress, and maintain your client records.
As part of your consent form, you’ll have the option to choose whether you’re comfortable with your photos being used for marketing or social media purposes.
If you give consent for your photos or videos to be used for marketing or social media, you can withdraw your consent at any time. If you withdraw your consent, any photos or videos currently being used on my social media or marketing channels will be removed.
If you choose not to give permission for marketing or social media use, your photos will remain securely stored in your client file and will never be shared or used publicly.
Results & expectations
I will do everything I can to ensure you’re satisfied with your results. This includes thorough consultations, clear communication, and collaboration throughout your appointment.
That said, results can vary from person to person depending on factors such as individual skin type, lifestyle, aftercare, healing, and other contributing factors. While I’ll always work with you to achieve the best possible outcome, results cannot be guaranteed.
This is particularly important with cosmetic tattooing, as healed results can vary and may naturally change or fade over time. For this reason, refresh appointments are offered and encouraged to help maintain your desired results.
Complaints procedure
I take great pride in creating the best possible experience for every client, but I’m only human, and sometimes things can go wrong.
If something doesn’t feel right or you’re unhappy with any aspect of your experience, please reach out to me directly via the contact form, email, or phone. I’ll listen to your concerns, work with you to understand what has happened, and do everything I reasonably can to find a suitable resolution.
Your satisfaction, safety, and trust are incredibly important to me, and I want you to feel comfortable speaking up if something isn’t right.